ABOUT

About FLEXI-CHARGE

Euro-GO is a 100% Australian automotive enthusiast buisness, proudly based in Sydney, Australia.

We provide top-quality

BRANDS

Euro-GO currently supports 4 major brands such as Mercedes, BMW, Volkswagen and Audi.

Other major brands are currently in development such as CUPRA and Alfa Romeo.

RETURNS

Euro-GO offers a 30 day return policy since purchase. ✅ 30 Days after purchase you will not be eligible for a return.

RETURN ELIGIBILITY

Euro-GO will not offer returns if the product for change of mind, following As Per Consumer Law in Australia. If a product you purchase through us is damaged upon delivery, do not hesitate to contact us via email ✉️ or live chat 🎧 ✅ to organise an exchange or refund. We may ask for an image and proof of purchase.

If a product is damaged during installation or have been installed, you will not be eligible for a return on the item as it is considered used.

REFUND PROCESS (IF ELIGIBLE)

How to Return:

  1. Contact Us: Email our support team via email with your order number and reason for the return to request authorisation.
  2. Return Shipping: Customers are responsible for return shipping costs.
  3. Refund/Exchange: Once we receive and inspect the item(s), we’ll process your refund or exchange within 7 business days.